1. General provisions and seller details

Welcome to the radroller.hu online store! These General Terms and Conditions (GTC) apply to sales and service contracts concluded on radroller.hu. Please read them carefully before placing an order. If you have any questions, email us at [email protected].

Effective date:
1 November 2026. Changes to these GTC apply only to orders placed after the change; each order is governed by the version in force when the order was placed. Previous versions are available on request.

Seller details

Language and form of the contract:
the contract is concluded in the language you use when ordering on the webshop interface (Hungarian, English, German, or Polish). The contract is not considered a written contract and is not filed; its content is recorded in the “Your order has been fulfilled” email and its attachments. We are not subject to any code of conduct.

Applicable law:
Hungarian law applies, in particular the Civil Code (Act V of 2013), Act CVIII of 2001 on electronic commerce, Act CLV of 1997 on consumer protection, Government Decree 45/2014 (II. 26.), Government Decree 373/2021 (VI. 30.), Government Decree 151/2003 (IX. 22.), and NGM Decree 19/2014 (IV. 29.). If you are a consumer residing in another EU member state, you are also entitled to the mandatory consumer protection rules of your country of residence.

These GTC indicate separately the rules that apply to consumers. A consumer is a natural person who buys outside the scope of their profession, independent occupation or business.

2. Products, prices, ordering and conclusion of the contract

Product range:
health, sports, and leisure products (primarily RAD Roller, as well as other brands), as well as training courses for which participation tickets can be purchased. Product images may be illustrative; the product page text contains the essential characteristics of the product. Our products do not treat illness; if you have a health concern, consult your doctor or physiotherapist before use.

Prices:
all prices shown are gross prices including VAT. The shipping fee and any cash-on-delivery fee are shown separately on the Checkout page before you submit your order. When we show a price reduction, the previous price indicated is the lowest price applied in the 30 days before the reduction. If a price is obviously wrong (for example 0 HUF, or strikingly different from the market price), we will not accept the order; we will tell you the correct price and you can decide whether you want the product at that price.

How to order

1. Add the selected product to your cart. In the cart you can change the quantity, remove a product (“x”) and redeem a coupon code.
2. Click “Proceed to checkout”. On the Checkout page, enter your billing and shipping details and choose a shipping and payment method. No registration is required to order. The Express checkout button (Apple Pay / Google Pay) simplifies these steps.
3. Before submitting your order, you can review and correct the details in the summary (products, quantity, total amount, delivery address). You can correct data entry errors on the Checkout page until the order is submitted, and afterward at [email protected].
4. Accept the GTC and the Privacy Policy.
5. Click the order button. Placing the order implies an obligation to pay.
   By clicking the button, you make an offer to conclude a contract.

Conclusion of the contract

• We confirm receipt of your order immediately, but no later than within 48 hours, via automatic email. This email only confirms receipt and does not constitute acceptance of the order.
  If you do not receive a confirmation within 48 hours (please check your spam folder as well), you are released from your offer.
• We accept your order by dispatching (fulfilling) it.
  The contract is concluded when you are informed of the dispatch, either by the “Your order is complete” e-mail or by the GLS shipping notification, whichever arrives first. For personal pickup, the contract is concluded at handover.
• The “Your order is complete” e-mail contains the contract details and, as attachments, these GTC and the model withdrawal form (confirmation on a durable medium).
• You can cancel your order before it is shipped by sending a message to [email protected]; any amount already paid will be refunded immediately.
• If we cannot fulfil the order (for example because a product is out of stock), we will inform you by e-mail and refund any amount already paid without delay, and in any case within 5 working days. Partial fulfilment is only possible with your consent.
• We do not terminate a contract unilaterally once it has been concluded.

3. Payment, shipping, delivery time

Payment methods

• Credit card, Apple Pay, Google Pay (Stripe):
  your card details are transmitted via an encrypted channel directly to Stripe’s system; we do not see or store them.
• PayPal:
  payment is made on PayPal’s website; we do not have access to your card or account details.
• Cash on delivery:
  you pay the total amount to the courier upon receiving the package, in cash or by card. The cash-on-delivery fee is HUF 350, shown separately on the Checkout page.
• Advance bank transfer:
  after receiving your order, we send a payment request with the amount due and our bank account number. If the amount is not received within 8 days, we may cancel the order. We hand over the product to the courier after the payment is credited.

We send the invoice electronically (Számlázz.hu) by e-mail.

Shipping:
in Hungary and abroad, orders are delivered by GLS General Logistics Systems Hungary Csomag-Logisztikai Kft., to your home or to a parcel shop / parcel locker. Personal pickup in Zalaegerszeg is possible by appointment.

Shipping is free if the order value exceeds 40,000 HUF in Hungary or 200 EUR for other countries. In that case, select the free shipping method on the Checkout page. We do not charge handling or packaging fees.

Delivery deadline:
we process orders Monday through Thursday. We generally hand over the package to the courier within 1–2 business days after receiving the order (or after the payment is credited, for advance bank transfers), and delivery typically takes 1–5 business days. If we are unable to deliver the product within 30 days of receiving the order, we will notify you; you may then set a grace period, and if that also proves unsuccessful, you may cancel the order, in which case we will refund the full amount paid immediately.

Delivery:
please inspect the package upon receipt. If you notice visible damage, request a report from the courier or refuse to accept the package. This helps resolve issues quickly but does not affect your warranty rights if you notice the damage later. We may charge for the return shipping and re-delivery costs of an unclaimed cash-on-delivery package.

4. Right of withdrawal

As a consumer, you can withdraw from the contract without giving any reason within 30 days of receiving the product. The law requires 14 days; we extend this to 30 days.

Start of the withdrawal period

• For products: the day you, or a third party designated by you (other than the carrier), take possession of the product.
• For several products delivered separately: the day you receive the last product.
• For training courses (services): the day the contract is concluded; here the statutory 14 days apply, subject to the exception below.

You can also exercise your right of withdrawal between the conclusion of the contract and receipt of the product.

How to withdraw
The deadline is met if you send your statement before it expires. You may choose any of the following methods:

1. Online, using the “Withdraw from contract” function: via the link in the store footer and in the order e-mails, without logging in. Enter your name, your order number and your e-mail address, then click “Confirm withdrawal”. We do not ask for a reason. We will send you an e-mail confirmation without delay, stating the content of your notice and the date and time it was received.
2. By email to [email protected].
3. By post to Zala u. 2/D. 2/7., 8900 Zalaegerszeg, Hungary. 2/7. –
4. You may also use the model withdrawal form in Annex 1, but this is not mandatory; any clear statement is sufficient.

The burden of proving that you exercised the right of withdrawal lies with you, so we recommend doing so in writing (online or by e-mail).

Returning the product:
you must send the product back within 14 days of notifying us of your withdrawal; the deadline is met if you dispatch it before the 14 days have expired. Returns from Hungary are free of charge: after your withdrawal, we send you a GLS return code with which you can drop off the parcel at any GLS parcel locker or parcel shop. If you return the product by another method, you bear the cost. From other countries, you must return the product at your own expense to Jókai u. 14., 8900 Zalaegerszeg, Hungary; the cost depends on the carrier you choose and the size of the parcel. Missing original packaging does not prevent withdrawal. 14. the cost depends on the carrier you choose and the size of the parcel. Missing original packaging does not prevent withdrawal.

Refund:
we refund the full amount paid, including the shipping fee, no later than 14 days after receiving your withdrawal notice. We use the same payment method you used for the original transaction (to the card or PayPal account for card and PayPal payments; to the bank account you specify for cash on delivery and bank transfer), unless you expressly agree to another method; in any event, you will not incur any fees as a result. We may withhold the refund until we have received the product back or you have supplied evidence of having sent it back, whichever is earlier.

Diminished value:
you are only liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning. Trying the product out does not in itself exclude withdrawal.

Exceptions – there is no right of withdrawal:

• for sealed products that are not suitable for return for health protection or hygiene reasons, if you have unsealed them (we indicate this separately on the product page of the products concerned);
• for training courses or leisure services booked for a specific date or period (the participation ticket is valid for the date of the course).

Customers buying as businesses (not as consumers) do not have the statutory right of withdrawal; we assess their return requests individually.

5. Legal guarantee, product liability and mandatory warranty

If a product is defective, you can rely on three separate legal grounds: against us as the seller, the legal guarantee (conformity guarantee) and the mandatory warranty; against the manufacturer, product liability. You can claim for the same defect on only one ground at a time. The harmonised EU notice on your legal guarantee rights can be found in the store footer, via the “Your legal guarantee rights” link.

5.1. Legal guarantee (against us)

• When?
  If, at the time of delivery, the product did not conform to the contract or to legal requirements (lack of conformity).
• What are your rights?
  You can choose to request repair or replacement, unless the chosen remedy is impossible or would cause disproportionate costs compared to the other. If we do not undertake the repair or replacement, do not carry it out properly, the defect recurs, or the defect is so serious that an immediate price reduction or termination of the contract is justified, you can request these as well. Termination is not possible for minor defects. You may withhold any outstanding part of the purchase price until we have fulfilled our obligation.
• Repair or replacement: before starting a repair, we will inform you that you can choose between repair and replacement, and that in the case of repair the limitation period is extended once by 12 months. We carry out the repair or replacement within a reasonable time from receiving the product, and in any case within 15 days. All costs of fulfilling the guarantee (shipping, labour, materials) are borne by us.
• Deadlines: notify us of the defect without delay after discovering it, and in any case within 2 months; you are liable for any damage resulting from later notification. Your legal guarantee claim expires 2 years after delivery.
• Presumption of lack of conformity: if a defect becomes apparent within 1 year of delivery, it is presumed to have existed at the time of delivery, unless this is incompatible with the nature of the product or the defect. During this period, it is up to us to prove that the defect arose after delivery; after 1 year, it is up to you to prove that the defect already existed at delivery.
• As the seller, we are responsible also for lack of conformity resulting from inaccurate product descriptions or instructions for use; you do not need to contact the manufacturer.

5.2. Product liability (against the manufacturer)

If a movable product is defective, you can request repair or – if this is not possible – replacement from the manufacturer (or importer). A product is defective if it does not meet the quality requirements in force when it was placed on the market, or does not have the characteristics stated by the manufacturer. You must prove the defect. You can make the claim within 2 years of the product being placed on the market by the manufacturer. The manufacturer is exempt if it proves that it did not manufacture or market the product in the course of its business, that the defect could not be detected at the time of marketing according to the state of science and technology, or that the defect results from the application of a law or official regulation. On request, we provide the manufacturer’s contact details and help you forward the claim.

5.3. Mandatory warranty

For durable consumer goods covered by Hungarian Government Decree 151/2003 and Ministry of Justice Decree 10/2024 (for example sports equipment) with a gross purchase price above 10 000 HUF, we provide a mandatory warranty:

The warranty period starts on delivery of the product. For the products concerned, we indicate the warranty on the product page and send the warranty card electronically by e-mail together with the invoice. Losing the warranty card does not end the warranty if you can prove the purchase (for example with the invoice).

Your guarantee rights:
these are the same as your warranty rights for defects (repair, replacement, price reduction, cancellation), with the difference that for the entire guarantee period, we must prove that the cause of the defect arose after performance. In addition:

• if you request a replacement within 3 working days of purchase and the defect prevents normal use, we will replace the product;
• we carry out the repair or replacement within a maximum of 15 days; if this is not possible, we inform you of the expected duration;
• if the product fails again after repair during the warranty period, or the warranty claim is not settled within 30 days, we replace the product within 8 days, or, if this is not possible, refund the purchase price;
• if we cannot say at the time of the claim whether it can be fulfilled, we notify you in a verifiable way within 8 days; if we reject the claim, we give our reasons and inform you of the option to turn to a conciliation board.

The warranty does not cover defects caused after delivery, for example by improper use, damage or use contrary to the intended purpose.

5.4. RAD Roller lifetime guarantee

In addition to your statutory rights, BFour Innovative Tools Kft., as the exclusive representative of RAD Roller in Hungary, provides a voluntary guarantee on RAD Roller products as follows:

• Obligated party: BFour Innovative Tools Kft., 8900 Zalaegerszeg, Zala u. 2/D. 2/7., [email protected].
• What it covers: manufacturing defects in RAD Roller products purchased on radroller.hu. It does not cover defects resulting from improper use, damage, or normal wear and tear.
• Duration: for the entire lifetime of the product, with no time limit.
  If the defective product is no longer manufactured, we will replace it with a RAD Roller product of identical function.
• What you get: free replacement of the defective product with the same product or – if it is no longer manufactured – a product of the same function, including shipping costs.
• How: email [email protected] with your order number and a photo of the defect.

This voluntary guarantee does not limit your statutory warranty rights for defects, product warranty rights, or mandatory guarantee rights; these apply to you independently, under the conditions described above.

6. Complaints and remedies

You can file a complaint by email ([email protected]), by phone (+36 20 519 1520), by mail (8900 Zalaegerszeg, Zala u. 2/D. 2/7.), or in person at a prearranged time.

• We examine oral complaints immediately and remedy them where possible. If this is not possible, or you disagree with how it was handled, we record the complaint in writing and send you a copy.
• We give a substantive written reply to written complaints within 30 days of receipt.
• If we reject a complaint, we give our reasons and inform you that you can turn to the consumer protection authority or to the conciliation board competent for your place of residence.

Consumer protection authority:
in case of a consumer protection violation, you may contact the consumer protection authority of the county (or capital) government office in your place of residence. Contact details: fogyasztovedelem.kormany.hu. If you live in another EU member state, you may also contact the consumer protection authority of your own country.

Court:
you may also assert your legal claim in court in accordance with the rules of civil procedure.

6.1. Conciliation boards

If we have not been able to resolve your complaint directly, as a consumer you may turn to the conciliation board competent for your place of residence or stay. If you do not live in Hungary, you may turn to the Győr-Moson-Sopron County Conciliation Board, which has jurisdiction based on our registered seat. The procedure is a free, out-of-court dispute resolution process.

The conciliation procedure

1. First, try to settle the dispute directly with us (complaint, see above).
2. If this does not lead to a result, submit a request to the board electronically (via the magyarorszag.hu iForm or ÁNYK form), or by another written method accepted by the board. The request should include: your name and address, the name and registered seat of BFour Innovative Tools Kft., a brief description of your position and supporting evidence, proof of your attempt to resolve the matter with us, and the decision you are requesting from the board.
3. Hearings are generally held online; as a consumer, you can also request an in-person hearing.
4. The board approves a settlement, makes a recommendation, or, in cases with a value not exceeding 200,000 HUF, may issue a binding decision.

Our obligation to cooperate:
we cooperate in the conciliation board’s procedure, respond in writing to the board’s inquiries, and participate in the hearing through a person authorized to reach a settlement.

Conciliation boards and their territorial competence

The European Commission’s online dispute resolution (ODR) platform was discontinued on July 20, 2025. If you are a consumer living in another EU member state, you may seek assistance from the European Consumer Centre Hungary or the European Consumer Centre of your own country.

7. Data protection in brief

Your personal data is processed by BFour Innovative Tools Kft. as data controller, in accordance with the EU General Data Protection Regulation (GDPR) and the Hungarian Data Protection Act (Act CXII of 2011). Detailed rules are set out in the Privacy Policy; in the event of any discrepancy, the Privacy Policy shall prevail.

Processors and recipients:

We manage the newsletter subscriber list in our own system; the e-mails are delivered by Resend. Resend stores data in the United States; the transfer is based on the EU–US Data Privacy Framework and the standard contractual clauses approved by the European Commission. We do not pass your data on to third parties for marketing purposes. You can unsubscribe with one click at the bottom of every newsletter.

Order-related emails:
we send messages about your order status, invoice, and shipping. If you have not subscribed to our newsletter, we will not send you any other promotional emails.

Your rights:
access, rectification, erasure, restriction, data portability, objection, and withdrawal of consent. Please send your request to [email protected]; we will respond within 1 month at the latest. We cannot delete data subject to statutory retention obligations (e.g. invoices) before the retention period expires. You may file a complaint with the National Authority for Data Protection and Freedom of Information (NAIH, 1055 Budapest, Falk Miksa u. 9–11., naih.hu) or go to court.

8. Other provisions

• The content of the store (texts, images, design) is protected by copyright and may not be copied without our permission.
• We accept no liability for temporary unavailability or technical errors of the store, except for damage caused intentionally or by gross negligence and damage to life, physical integrity or health. This clause does not affect your guarantee and warranty rights.
• If any provision of these GTC is invalid, the validity of the remaining provisions is not affected.
• If an individual agreement made after the order differs from these GTC, the individual agreement prevails.

Annex 1 – Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

Recipient:
BFour Innovative Tools Kft., 8900 Zalaegerszeg, Zala u. 2/D. 2/7., [email protected]

I hereby give notice that I withdraw from my contract of sale of the following goods / for the provision of the following service:

• Product(s) / service: ………………
• Order number: ………………
• Ordered on / received on: ………………
• Name of consumer: ………………
• Address of consumer: ………………
• Bank account (IBAN) for refund (only for cash on delivery or bank transfer): ………………
• Signature of consumer (only if this form is notified on paper): ………………
• Date: ………………Kelt: ………………