If you change your mind within 14 days of receiving your RAD Roller shipment you may cancel your purchase. Send us back the product you ordered and we will refund the price.
This is your right under the following legislation:
„45/2014. (II. 26.) 17/1999. (II.5.)Korm. on the detailed rules for contracts between consumers and businesses, the consumer may withdraw from the contract within 14 days of receipt of the ordered product without giving any reason, and return the ordered product. If the right of withdrawal is exercised, the consumer does not have to bear any costs other than the cost of returning the product, but the business may claim compensation for material damage resulting from improper use.
The trader will refund the purchase price of the product and the delivery costs incurred at the time of purchase to the consumer immediately after the product is returned, but within 14 days at the latest, in accordance with the Government Decree.
The legislation details: http://www.kozlonyok.hu/nkonline/MKPDF/hiteles/MK14030.pdf
How to exercise the right of withdrawal
If you wish to exercise your right of withdrawal, you must do so within 14 days of receipt of the product by contacting us (by post, email or telephone), preferably in writing. For notifications by post, the date of posting will be taken into account, and for telephone notifications, the date of the telephone call will be taken into account. If you are sending by post, please make sure you send your letter by registered mail, as this is the only way to confirm the date of posting. It is important that the product is dispatched or handed over to a courier service within 14 days of the date of the notice of withdrawal. The costs incurred for returning the product are the responsibility of the Customer, and we are unable to accept parcels sent by cash on delivery. Please ensure that the product is used as intended, as the Customer is responsible for any damage resulting from improper use. For environmental reasons, please keep the original packaging and return the product in it if possible. (Damaged or missing packaging does not affect the right of withdrawal.)
Addressee: BFour Innovative Tools Kft.
Address: 8900 Zalaegerszeg, Budai Nagy Antal u. 19 19.
Within 14 days after the return of the product, BFour Innovative Tools Kft. refunds the purchase price of the product and the shipping costs incurred at the time of ordering to the bank account provided by the Customer. (The cost of return is paid by the buyer.) Please provide the details required for the refund – a name and bank account number – by email or in writing in the returned parcel. If you paid by credit card, you will also receive a refund to your credit card.
Cash on delivery parcel rejected
In the case of an unclaimed parcel, the return fee is charged to the customer. If you wish to have your parcel re-delivered, the delivery charge will be re-invoiced.
Thank you for your cooperation!